STORE POLICIES
To view Policies & FAQ's for Motocross Training, be sure to visit our RFMX School Info Page.
DELIVERY
When will I get my Order?
It takes 3-7 days to fulfill an order that you place, after which it is shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 5-8 business days
- International: 10-20 business days
PLEASE NOTE!! Due to complications with COVID-19, certain items can take up to 21-25 days to be fulfilled, and will then be shipped out afterwards. Our fulfillment company has had to shut down certain centers, as they are deemed non-essential, while others are trying their best to keep up with increased online shopping demand with newly added social distancing and cleaning protocols that keep production levels down. They are doing they best they can to stay safe while meeting the demand. Thank you for your patience during this time!
Where will my order ship from?
Again, it depends on your location! We have two locations that fulfill our orders in the USA, one on the east and one on the west coast. We also have two international locations to fulfill our orders around the world.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise. If you are expecting a home delivery and you know you won’t be home to accept it, use an address where you know you will be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbors, get in touch with us on our contact page. Let us know the situation and be sure to include your order number so we can help get it figured out for you.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
ORDERS
How are your products made?
We work with a reliable, high-quality print on demand drop shipper. As soon as you make an order online, that order is then made specifically for you and shipped out. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, feel free to contact us.
I received a wrong/damaged product, what should I do?
We are so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@ronniefaisstmx.com within a weeks time with photos of the damaged product, your order number, and any other details you may have about your order. We will get back to you with a resolution as soon as possible.
RETURNS
What is your return policy?
We don’t offer returns and exchanges, but if there is something wrong with your order, please let us know ASAP on our contact page.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@ronniefaisstmx.com with photos of the wrong/damaged items within a week of receiving your items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts- we have one for every item listed on our store in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@ronniefaisstmx.com within a week after receiving your order. Please include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.