RETURN POLICY

RETURN POLICY

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase along with your order number.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, minus the cost of shipping within 7 days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take up to a week before your refund is officially posted. 

Next contact your bank. There is often some processing time before a credit is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ronniefaisstmx.com

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless item is deemed defective.

Exchanges (if applicable) 

Exchanges only apply to defective items or size changes of the same item within 30 days. If you need to exchange it for a different size please send us an email at info@ronniefaisstmx.com to verify stock. Once the item is received and inspected, we will process the exchange.

If you are wanting a size change, you will be responsible for the shipping back to us, but then we will send you the exchanged item. 

Gifts 

If the item is a gift, the refund will be applied to the original purchaser and they will be notified about your return.

Shipping 

To return your product, please emails us first about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

Always consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.